Our Polices
Consultation
For clients seeking services, a mandatory consultation is required before any service is initiated, unless purchasing a digital download product. The consultation aims to understand your specific needs and tailor our services accordingly.
Payments
We do not accept a percentage of any grant awards as payment. We uphold the ethical standards set forth by the following organizations and as members of the Grant Professionals Association (GPA). All payments for digital products are final sale.
Federal Grants
Please send an email if you are interested in submitting a federal grant to determine if we have the capacity to support your request. Unfortunately, we are unable to accept every federal grant request, but we do encourage you to inquire.
Cancellation
Please note that consultation fees are non-refundable. Once the payment is made, it confirms your commitment to the consultation service. If a cancellation is made, the consultation fee cannot be refunded.
Rescheduling
Clients are allowed to reschedule their consultation session once, provided that a minimum of 2 business days notice is given. Rescheduling can be done through our website's booking system or by contacting our customer support
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Note: Some packages are instant download items so we do not accept returns, exchanges or cancellations.
Please contact us about any problems with your order.